Returns and exchange

A consumer has the right to cancel a distance sales order (such as an order made and placed in the online store, by email or by phone) by notifying the cancellation within 30 days of receiving the product at the latest. The right of cancellation does not apply to cut-to-measure fabrics or other products modified according to customer-specific requirements. If you have the right to cancel the order and you decide to cancel the order, the product must be returned within 30 days of making the cancellation notice.


If you are a consumer and you have the right to cancel a product order and you want to do so, we ask you to notify us in writing of exercising your right of cancellation by sending an email to asiakaspalvelu(a), including the following information:

(1) your name

(2) your address

(3) your phone number and email address

(4) a copy of the order confirmation or order number

(5) the date of order and receipt

(6) information about the products you wish to cancel

(7) if necessary, information for a refund.

We will notify you by email without delay of the receipt of the cancellation notice. Return the products by filling out the return form that came with the products and deliver the returned products to the address mentioned in the form.


The consumer pays the shipping costs for returning the products.


If the consumer had already paid for the products to be returned, the payment will be returned to the customer within a reasonable time after receiving the returned products. The payment will be returned using the same payment method with which the order was placed. Cancellation of the order is possible and the customer has the right to a refund only when the product is returned new, unused and undamaged, with the original tags in place or in its original, unopened packaging, if the product has its own packaging.


Failure to pick up the goods from the post office or other pick-up location without a separate notice of cancellation is not considered a cancellation of the order.


The ordered product can be changed for another one under the same conditions and procedures as the order can be cancelled. However, in change situations in Finland, the customer can use Posti's or Matkahuolto's contract number free of charge.


The wholesale or retail customer does not have the right to cancel or change the placed order without the consent of PaaPii Design.